Customer Service a Company-Wide Mission

Everything was excellent, as always.
—Mobile Health Patient
customer service

Behind every client interaction, whether appointment scheduling, clinic visit or billing request, stands an entire Mobile Health team committed to that customer. That’s because from their first day with Mobile Health, clients benefit from a dedicated account manager, account service representatives and customer service representatives ready to help resolve any issues that arise.

Coupled with convenience (2,700+ locations in New York and nationwide) and speed (digitally delivered medical results in 72 hours or less), Mobile Health clears clients’ pre-hires and employees faster. Clients value this efficiency because it means they and their healthcare workers can tend to the business of  patient care.

This single-point-of-contact approach, overlaid with vast occupational health knowledge and experience, distinguishes Mobile Health and prompts client and patient testimonials like the following:

  • “They makes our lives and jobs so much easier.”
  • “Their services allow us to get our candidates to work quicker.”
  • “They have shown overwhelming knowledge and passion for providing the very best care.”
  • “Administrative services go above and beyond and are always quick to respond.”
  • “The (clinic) staff was efficient, friendly and very professional.”

Mobile Health’s customer service experience begins with a single consultation request. Available services include pre-employment medicals, Respirator Fit Tests (RFTs),  employer drug testing, TB testing (QuantiFERON and PPD tests) and more.

Customer Service at the Epicenter

To highlight its service-oriented approach, Mobile Health recently featured trilingual Customer Service Representative Henry Zhu and Operations and Customer Service Manager Trish Walsh. Trish, Henry and their entire team agree on their common goal: provide the client or clinic patient the best experience possible. “I treat each client and patient with honesty, passion, and most of all, patience,” said Henry.

As each noted, COVID-19 has underscored the role of customer service as a company-wide mission. Technology ensures communications among now-remote office staff, clinics and clients. Emails reassuring clients of Mobile Health operations during the health crisis took on heightened significance. Testing services have expanded and adapted to serve frontline needs and new industries. Service now means deploying fit-testing teams to hard hit areas,

Given this evolution, it’s no wonder Trish Walsh, Bronx clinic manager Camille Edwards and other employees have expressed pride in supporting Mobile Health clients behind the lines during the pandemic to ensure the safety of front line workers.

Introducing SNAPSHOT!

As an added customer service, Mobile Health has launched SNAPSHOT!, a bi-weekly digital update for New York and nationwide clients. SNAPSHOT! is designed to inform clients of Mobile Health innovations as well as to deliver timely industry and COVID-19 updates. The first issue features the CDC COVID-19 Data Tracker, among other articles. To receive the inaugural issue of SNAPSHOT!, contact your account manager here.